Refund policy

Return & Refund Policy

Last updated: June 10, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Be returned within 30 days of delivery
Be in its original condition with all tags attached
Not be worn, altered, or damaged in any way
Not be a final sale or clearance item

How to Request a Return

To initiate the return process, please contact our support team via email at support@kaydon.shop. We will respond to your request within 1–2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your initial email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be issued within 5–7 business days. Please note that refunds will be processed through Shopify Payments, which may take additional time to reflect in your bank account due to bank processing times.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account again or contact your bank for more information. If you are still unable to locate the refund, please reach out to us at support@kaydon.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a damaged item, please contact us via email with a clear description of the issue and a photo of the defect. We will provide a replacement or refund, depending on the situation.

Return Shipping

The customer is responsible for the cost of return shipping. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be responsible for lost or undelivered returns.